Returns & Exchanges

Due to the custom-fit and permanent nature of our welded jewelry, all sales of Sunstone Permanent Jewelry are final. However, we are committed to the quality of our craftsmanship and offer specific solutions for chain repairs or sizing adjustments.

Return Process

• 1.
  Assess the Issue

  Examine your jewelry to determine if there is a break in the chain or if the jump ring has come detached from the weld point.

• 2.
  Contact Support

  Email our team at [email protected] with your order details and a photo of the item to initiate a repair request.

• 3.
  Schedule a Reweld

  Once approved, book a 'Reweld' appointment at any of our pop-up locations or studio spaces to have your piece professionally reattached.

• 4.
  Maintenance and Care

  Our technicians will inspect the integrity of your jewelry during your appointment to ensure a secure fit and long-lasting shine.